FREQUENTLY ASKED QUESTIONS

Where are orders shipped from?

All orders are processed and shipped from our EU-based logistics center, ensuring reliable delivery times within the European Union.

How do you ensure product quality?

We operate according to a “data-first” documentation standard.
Each batch of our research materials is accompanied by analytical information from our suppliers and verified by our internal quality control process.
This documentation supports transparency and consistency in laboratory environments.

How should research peptidesbe stored?

All peptide products should be stored in a cool, dry place and protected from light and moisture.

What is your return policy?

Unopened and sealed items can be returned within 14 days in accordance with EU consumer law.
Due to the nature of laboratory materials, opened or unsealed products cannot be returned.
If you encounter a problem with your order, our support team will investigate the matter as part of a quality check and offer an appropriate solution.

Do you provide instructions for human use?

No.
All materials supplied by BIONIX are classified as “Research Use Only” (RUO).
They are not intended for human or veterinary use and must not be used for clinical, diagnostic, or medical procedures.
We do not provide any guidelines for use, preparation instructions, or advice on biological applications.

CONTACT US IF YOU HAVE ANY FURTHER QUESTIONS