Shipping & Payment
1. Shipping & Handling
1.1 Dispatch Location
All orders are processed and dispatched from our EU-based logistics center.
This ensures reliable delivery times and full compliance with EU commercial regulations.
1.2 Packaging
Orders are packed securely to protect the contents during transport.
Care is taken to prevent damage from movement, pressure, or environmental exposure.
1.3 Processing Times
Orders received before 14:00 CET are typically prepared for dispatch on the same business day.
Tracking information is provided as soon as the shipment is handed over to the courier.
2. Shipping Zones & Rates
| Zone | Region | FLAT Rate | Estimated Delivery |
|---|---|---|---|
| Zone 1 | Germany | € 6,19 | 1–3 Business Days |
| Zone 2 | Rest of EU | € 14,25 – 15,47 | 2–6 Business Days |
Free shipping from €70 within Germany and from €110 in the rest of the EU. Zone 2 rates include the VAT of the destination country, which is why the final amount varies. The exact shipping cost is shown in your cart and at checkout.
Delivery times are estimates and may vary based on carrier workload and destination.
3. Payment Methods
We offer secure payment options:
Cryptocurrency
Orders paid via Cryptocurrency transfer are processed once payment has been received.
Billing Descriptor
Charges will appear on your statement as: “BIONIX Research”
4. Delivery Issues
If your order arrives damaged, incomplete, or with visible courier damage, please notify us within 48 hours of receipt and include supporting photos so we can resolve the issue promptly.
